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FAQ

Frequently Asked Question




Q: How long will it take to receive my rug?

A: Please expect to receive your rug in approximately 7-10 business days. Braided and Custom rugs will take 3 to 4 weeks. If your rug is back ordered, we will contact you by phone or email.


Q: Do you charge sales tax?

A: We are required to charge 8.25% sales tax for all orders shipped to California. No Tax for all other states.


Q: What methods of payment do you accept?

A: We accept Visa, MasterCard, American Express, Paypal and GoogleCheckout. We also accept checks and money orders.


Q: Do you sell factory "seconds" rugs?

A: No, everything we sell is first quality and brand new. We do not sell factory seconds or used products.


Q: What if my rug is damaged in shipping, or defective, or I receive an incorrect product?

A: If you notice that your rug is damaged before accepting a delivery, refuse the shipment and contact us immediately for a replacement. If you notice that your rug is damaged or you received the wrong rug after you accept the delivery, please contact us immediately and we will arrange for the rug to be picked up and replaced at no cost to you.


Q: Do you charge for shipping?

A: Shipping is FREE for all rugs and pads in the contiguous United States. Shipping to Hawaii, Alaska or other countries is extra. Please contact us for a shipping quote to these areas.


Q: Do you have a physical location?

A: Yes, we have a huge warehouse / showroom with thousands of rugs in our inventory, located at 16862 Stagg Street in Van Nuys, California, near Van Nuys Airport (see map and directions)


Q Is it secure to enter my personal information on your site?

A: Yes, AWcarpet.com is a very secure website. All information that you enter is encrypted with 128bit SSL connection and we keep all your information strictly confidential. Additionally, our website is behind a strong firewall and it is tested and certified daily to pass the Hacker Safe security scan.


Q: Are the rug colors on your site accurate?

A: The photos on our website are enhanced to represent the most accurate colors. However, photos may not be actual representations of colors due to computer monitor settings and we cannot be responsible for differences in online colors and actual colors. Please use our Monitor Calibration page to tune your monitor for best color result.


Q: Do you recommend purchasing a rug pad?

A: Yes. Non-slip pads will prevent your rug from slipping and will prolong the life of both your floor and rug.


Q: How do I arrange for a return?

A: Please read our Shipping & Returns policy


Please don't hesitate to contact us if your question is not answered on this page. Call us toll-free 1-877-477-5825 or send us an email by using our Contact Us form.
Copyright © 2017 AW Rugs & Carpet. All rights reserved.
Note: Because all computer monitors are not calibrated the same, the product images we are providing may differ in color and in texture from the actual product.