Area Rugs Wall to Wall Hardwood Cleaning & Care Binding & Surging Customer Service Shipping & Returns Contact Links Site Map Home

30-Day Money Back Guarantee

If you are not 100% satisfied with your purchase, return it within 30 days and we will refund the purchase price, exchange it or give you store credit whichever you prefer. Personalized and custom-made items are, unfortunately, non-returnable, unless there is damage or a defect in which case we will be happy to provide a replacement of the item you ordered.
  • Please request a Return Authorization Number by calling 1-877-477-5825 or by using our contact form.

  • Attach the Return Authorization Number (RA#) to the item wrapped in its original packaging (or equivalent) and use a traceable courier of your choice (UPS, FedEx, etc.) and email us the Tracking Number.

  • Returned item must not be soiled, damaged or appear used in which case a 20% deduction may apply.

  • Unless the product is damaged or wrong item is sent, customer is responsible for the shipping charge back to our warehouse.