We ship our orders within 2 - 3 business days when item is in stock. Our standard delivery time is 7 - 10 business days. Items that has production date can have longer than standard delivery time. We offer free Fedex or UPS ground shipping with each order for contiguous U.S states.
AW Rugs & Carpet stands behind every product we sell. If for any reason you are not 100% satisfied with your purchase, return it within 30 days after receiving the merchandise and we will exchange it, give you store credit or refund the purchase price, whichever you prefer. Personalized and custom-made items are, regretfully, non-returnable, unless there is damage or a defect in which case we will happily provide a replacement of the item you ordered. We recommend that packages be sent back to us with UPS or FedEx Ground or any other carrier that can track and insure its packages. You are responsible for damages caused to merchandise by the carrier on the way back to our warehouse. Please be sure to insure the packages for full amount. Make sure to call or email us with the tracking number so that we can track the package for you and issue credit immediately upon arrival. You are responsible for shipping costs back to our warehouse. We do not accept rugs that have been damaged or soiled. No refunds after 30 days.